Refund policy

We want you to be happy with your Rebite order. If something isn’t right, we’ll do our best to put it right.

Returns

You have 14 days from receiving your order to request a return.

To be eligible for a return, your item must be unused, in its original condition and returned with its original packaging.

To start a return, please contact us through our Contact page with your order number and reason for returning.

Damaged or Faulty Items

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible with your order number and photos of the issue.

Once reviewed, we’ll arrange a replacement or refund where appropriate.

Change of Mind

If you’ve changed your mind, you can return an eligible unused product within the returns period.

Unless the item is faulty, damaged or incorrect, return postage is the responsibility of the customer.

Refunds

Once we’ve received and inspected your return, we’ll let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow several working days for your bank or payment provider to process the refund.

Original delivery charges are generally non-refundable unless the product was faulty, damaged or incorrectly supplied.

Non-Returnable Items

For hygiene reasons, personal grooming products that have been opened or used may not be eligible for return, unless they are faulty.

This does not affect your statutory rights.

Need Help?

If you have any questions about a return, refund or an issue with your order, please get in touch through our Contact page and we’ll be happy to help.